Seller guide
Shopee white background main image requirements (MY)
August 2026
Shopee Malaysia cover images fail on pixel white, not “looks white.” The field should read RGB 255,255,255 (#FFFFFF). A 250,250,250 studio sweep, cream paper, or a grey halo after cutout still rejects after compression.
You do not need to upload the catalog to test this. Drop one main image into Fernpix and see whether the background, 1:1 crop, 800×800 floor, and 2 MB cap failed before you re-list.
What “white background” means on a Shopee cover
| Check | Pass number |
|---|---|
| White point | RGB 255,255,255 / #FFFFFF on the cover field |
| Not white | 250,250,250 grey, cream paper, gradient, floor shadow |
| Frame | 1:1 square, product ~70–75% fill, small edge margin |
| File after export | JPEG/PNG, usually ≤ 2 MB |
What Shopee is checking
Fashion and general merchandise main images typically need 1:1 aspect ratio, minimum pixel dimensions, JPG (not HEIC), a file-size cap, and a white background that reads as white after compression — not off-white edges from a softbox.
Check one Shopee image locally →Shopee image size rules →White-background how-to →
Common white-bg failures
Grey or beige corners, shadow spill under the product, busy lifestyle backgrounds exported as JPG, and PNG with transparency flattened onto grey. Fix locally: cut out the product, fill pure white, then square-crop with safe margin.
Marketplace main-image workflow →Fix rejected Shopee images →
Workflow for a whole catalog
Once one image passes, save the same recipe in Workbench — crop, white fill, compress under the cap — and run the folder. Pro adds larger batches and ZIP export when you are clearing a season launch.
White-bg checklist before upload
- Square 1:1 — leave margin so auto-crop does not clip the product.
- Background reads #FFFFFF, not warm paper or concrete grey.
- Export JPG under the platform size cap after fixes.
- Run the local compliance check for your category (Fashion vs 3C differ).
FAQ
Is 250,250,250 white enough for Shopee?
No. Cover white must read RGB 255,255,255 (#FFFFFF). 250,250,250 looks white on a monitor and still fails after compression.
Do all Shopee categories need a white cover?
ShopeeMall and most cover slots want a solid / pure-white field. Automotive and motorcycle covers are often exempt — check your category, not a generic blog.
How do I test white without uploading the catalog?
Drop one main image into Fernpix. It reports background, 1:1, 800×800, and the 2 MB cap on this device.