Refund Policy

Fernpix Pro is a monthly subscription. Checkout is processed by Creem as merchant of record. Card charges and regional methods such as Alipay appear through Creem where available.

If you were charged but Pro access did not activate, email support@fernpix.com within 14 days with the email on your account and any receipt. We will restore access or arrange a refund when delivery failed.

You may cancel a subscription in the Creem customer portal (Account → Manage subscription) to stop future renewals; access continues until the end of the paid period unless otherwise required by law. Refunds for unused time may be limited except where required by law or when Creem reverses a payment.

Subscriptions cancelled for clear fraud or abuse are not eligible for a refund. Free tools on Fernpix do not require payment and are not covered by this policy.

Payment disputes may also be handled through Creem or your card issuer. Contact us first when possible so we can help faster.