Seller guide
Fix Shopee-rejected product images (white bg, 1:1, size)
Shopee listing images usually fail on numbers, not taste: a frame that is neither 1:1 nor 4:3, under 500×500, over 2 MB, HEIC instead of JPEG/PNG, a product cropped so tight that no background is left, or a background that is 250,250,250 instead of RGB 255,255,255. Each reject delays a sale — especially when you are uploading a whole catalog.
Fernpix is built for that job: check against Shopee / Lazada / TikTok Shop MY rules on your device, repair white backgrounds locally, then batch the rest without uploading the catalog.
Reject causes Fernpix checks first
| Failure | What to hit before re-upload |
|---|---|
| Not square | True 1:1 export; do not rely on Seller Centre to pad |
| Too small | At least 500×500; 800×800 is the Fernpix MY floor |
| Too heavy | ≤ 2 MB after export, not before compression |
| Wrong format | JPEG or PNG — convert HEIC first |
| Off-white background | Cover field RGB 255,255,255 / #FFFFFF |
| Tiny product in frame | About 70–75% fill with a small edge margin |
1. Diagnose first — don’t guess
Open Shopee Image Compliance (or the marketplace product image checker). Drop one failed main image. You’ll see which rule failed: dimensions, 1:1, file size, format, or white background.
2. Fix white background without uploading
If white-bg fails, run the marketplace main-image workflow to remove the background and fill it white. Processing stays on-device — your unreleased SKUs never leave the browser for this step.
Marketplace main-image workflow →How to make a white-background product image →Transparent background guide →
3. Square + size in Workbench
Stack crop/resize to 1:1 and compress under the platform cap in Workbench. Same steps can run on many images once the recipe works.
4. Scale to the whole catalog with Pro
Free plan covers checks and a small fix set. Pro unlocks larger catalog batches and ZIP download — so one afternoon can clear a season’s listing images.
Before you re-upload to Shopee
- Pass the local compliance check for your category (Fashion vs Electronics differ).
- White background should look pure white, not cream or studio grey.
- Keep 1:1 framing; leave safe margin so crop doesn’t clip the product.
- Stay under the platform file-size cap after export.
FAQ
Why did Shopee reject my main image?
Usually a number: a frame that is neither 1:1 nor 4:3, under 500×500, over 2 MB, HEIC instead of JPEG/PNG, a product filling more than 90% of the image, or a background that is 250,250,250 instead of RGB 255,255,255. Diagnose the file locally before you re-upload the catalog.
What counts as a white background?
Cover white is RGB 255,255,255 (#FFFFFF). Cream paper, studio grey, a cutout halo, or a floor shadow still fail after compression.
Can I fix a whole catalog without uploading it?
Yes. Fernpix checks and supported repairs run in the browser. Free covers small fix batches; Pro unlocks larger catalogs and ZIP download.
Does a local pass mean Shopee will approve the listing?
No. Fernpix checks published size, ratio, format, weight, and background rules. Category exceptions stay with Seller Centre.