Fix guide
Fix Amazon white background rejects (RGB 255,255,255)
September 2026
Amazon main images must read RGB 255,255,255 — not “looks white.” Studio sweeps at 250,250,250, cream paper, cutout halos, and JPEG grey fringes all fail the same gate. Fix the export, not the edit preview.
Amazon white-background failures
| Failure | What to hit |
|---|---|
| Off-white sweep | RGB 255,255,255 / #FFFFFF |
| Cutout halo | Re-fill canvas after remove-bg |
| Grey fringe after JPEG | Re-check the exported file |
| Transparent PNG | Flatten onto white before upload |
1. Diagnose the background
Drop the rejected main image into the Amazon checker. If white fails but size and fill pass, the canvas is not true #FFFFFF.
Open the Amazon checker →Amazon main image requirements →Fix Amazon invalid image errors →
2. Fill white on-device
Cut out, fill #FFFFFF, and re-export. Compression can reintroduce a grey edge — re-check after export.
Before you re-upload
- Background samples as 255,255,255
- No halo or floor shadow
- Flattened JPG/PNG
- Re-check after compression
FAQ
Does Amazon require pure white?
Yes on the main image: RGB 255,255,255. 250,250,250 studio grey still fails a pixel check.
Why did my white background pass in Photoshop but fail on Amazon?
Export compression and cutout halos change edge pixels. Check the file you upload, not the layered edit.